Issues:-
Blind transfer option does not work after the fresh or reinstall. . Operator can do the transfer from the phone but from the apps it will not do the blind transfer.
It is giving an option of Blind transfer on the apps by right click on search name but do not actually transfer the call.
Under Preferences – is the client set to “Perform Blind Transfer but still no luck.
Solution:-
when the ARC-related CTI ports are generated in CUCM by the ARC
User account, it uses a “template” configuration in CUCM … here’s where that is
identified in ARC Admin pages, under System Device Management:
The
newly generated CTI ports mimic the settings in the “template” configuration,
including Calling Search Space”
Please create a new CSS for Operator so that it has the Opertor line as a member with no restriction of calling. It will resolve the issue.
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